Refund policy

For returns or exchanges due to a manufacturer’s defect (view warranties), please call My Splash Pad direct at 330-705-1802 for further instructions.

Other types of returns or exchanges are accepted if ALL of the following are adhered to:

• The item must be returned within 7 days of receipt, as documented by our carrier.
• The item must be in its original, unused condition.
• The item must be packed in the original crate and packing and shipped back to us by a truck carrier.
• Proper insurance for transit of the item is required.
• The customer is responsible for all costs related to the return shipping.

The amount of the refund will be affected by the following:

• A restocking fee of 25% will be deducted from the refund.
• My Splash Pad does not refund the original shipping and handling paid on the order.

To begin the return or exchange process:

1. Please email corie@myportablesplashpad.com to request a refund and we will assign you an RMA#.

2. Include in your package a signed letter stating the reason for your return and the original receipt.

3. Ship your returned item via truck carrier to:
My Splash Pad
6565 St Peters Church Rd NE
Louisville, OH 44641